EMEA Payment Services
Comprehensive terminal lifecycle services designed to keep your payment infrastructure running seamlessly.
Help Desk
Castles Technology’s in-house, multi lingual technical help desk is available 24/7, 365 days a year (EMEA service only). Tailored contracts to meet the needs of your business. We will provide a first-class service to your merchants and to your operational and sales teams by ensuring that we understand your business and work in partnership with you to deliver service excellence at all times.
Logistics
Castles Technology’s terminal storage, configuration, and dispatch facility are securely controlled to meet PCI regulations. Each product is individually customised prior to shipping to merchant premises and is tracked through to receipt.
Repair and Refurbish
Our repair centre is located beside our UK head office in Salisbury and is managed and staffed by Castles employees. Our maintenance packages are designed to provide you with product replacement, ensuring your merchant has the minimum interruption to business and there is no additional cost for swap stock. Standard warranty repairs are also provided.
Project Management and Technical Support
The Castles technical support team will ensure any projects, new software rollouts or upgrade programmes are delivered in a professional manner and to agreed timescales and deliverables.
Terminal-as-a-Service (TaaS)
Full lifecycle management with flexible commercial models that convert CAPEX to OPEX for predictable operations.
Refurbish & Recycle (4R)
Sustainable end-of-life management ensuring compliant disposal, environmental responsibility and value recovery.
Key Figures
Our operational scale demonstrates the reliability and capacity of CastlesTech services.
24/7
EMEA service coverage
270K+
UK–European call centre
22
Global coverage
280K+
Per year
74K+
Per year
44K+
Per year
CaSERV: Service Orchestration
Omnichannel request intake combined with intelligent workflow execution and deep integrations — CRM, TMS, APIs, and portals — so you can manage your terminal estate with a single operational backbone.
- Omnichannel Intake
- Unified request management across all channels and touchpoints
- Workflow Execution
- Automated process orchestration for consistent service delivery
- System Integrations
- CRM, TMS, APIs, and portal connections for seamless operations
- Single Backbone
- Manage your entire terminal estate from one operational platform
What we do
Comprehensive terminal lifecycle services designed to keep your payment infrastructure running seamlessly.
Operations Management
- Complete terminal lifecycle oversight
- Real-time operational visibility
- Comprehensive governance controls
Scalability
- 22+ country presence
- Regional service centres
- Elastic capacity for growth
Commercial Flexibility
- Convert CAPEX to OPEX
- Predictable cost structures
- Flexible commercial terms
Ready to optimize your terminal operations?
Tell us your footprint and SLA targets — we’ll propose an operating model.