Innovations like contactless payments, biometrics, tokenization, AI and cloud-based systems are pushing the boundaries of what’s possible at the checkout. But to reap the full rewards businesses must prioritize strategies for POS service and support.
New payment methods, changing behaviours, and continuous regulations, are reshaping physical sales points. The global point of sale (POS) market is projected to grow from $33.41 billion in 2024 to $110.22 billion. Demand is being drive by advanced solutions that help businesses to streamline operations, enhance customer experiences, and improve security.
However, new tech can lead to new challenges including increased complexity, integration issues and sheer scale of change. This can leave IT teams overwhelmed and make checkouts harder to monitor, manage and optimise.
Whether you’re a retailer, mobile service business or system integrator, today’s investment in hardware needs to be balanced with extra support if it is to run efficiently and deliver the planned ROI. That’s why many merchants are now rethinking their payment service strategies.
4 reasons why services are key
There are some compelling arguments for taking a new approach to POS management:
- Evolving technology needs: As businesses increasingly rely on cloud-based and AI-driven tools, they need flexible management platforms that can integrate solutions and scale and evolve with their growth.
- Security and compliance: Security standards are constantly evolving to keep pace with emerging threats, new requirements and mandates. Staying compliant and safeguarding data is now mission critical for all retailers.
- Drive for efficiency: Increased overheads mean that businesses are looking for ways to streamline processes and reduce costs while ensuring smooth operations at checkout.
- Resilience and optimisation: Modern POS systems require ongoing support to keep them optimised for transactions, content and hybrid services like BOPIS and click and collect. Retailers need reliable, 24/7 access to technical support to ensure their platforms remain robust and performing at their best.
Some retailers lack the manpower and capability to modernize
9 out of 10 retail CIOs say their company lacks at least some of the capabilities needed to build on its tech strategy. This may be why many businesses are turning to third-party providers for help.
Expert providers like Castles Technology can offer the expertise, infrastructure, and support needed to manage POS estates efficiently, allowing retailers to focus on growth rather than dealing with day-to-day technical issues.
Third-party support can help you win
Outsourcing POS management to a trusted service provider with an integrated support network can help your business by providing:
- End-to-end solutions, from device procurement to maintenance and end-of-life management. This reduces the complexity of managing multiple systems and vendors.
- Agnostic cloud management platforms, like Castles Technology’s CasHUB, that let you monitor and update all your connected POS systems remotely, preventing issues before they become problems and ensuring systems are always up to date.
- Customizable and scalable software and devices, so your POS systems to grow with your business.
- Dedicated support teams available around the clock, to resolve technical issues quickly and minimize downtime, especially during high-traffic periods like holidays.
- Easier encryption, security protocols, and compliance, toreduce your burden and ensure your business remains secure and up to date with regulations like PCI DSS.
Embrace payment services for a competitive edge
Using third-party payment services frees your IT teams to focus on customers and sales, with the confidence that your checkouts are secure, optimized, and always up and running.
By leveraging expert external support, you can simplify estate management, reduce costs, and improve operational efficiency.
As technology continues to evolve, payment services will continue to play a key role keeping businesses competitive and delivering exceptional customer experiences.
Want to learn more about how payment services can help your business optimize POS management?
