歐洲區域的服務
Comprehensive terminal lifecycle services designed to keep your payment infrastructure running seamlessly.
服務台
虹堡的內部多語言技術服務台全年 365 天、每天 24/7 提供服務（僅限 EMEA 區域）。定制合約以滿足您的業務需求。我們將確保我們了解您的業務並與您合作，並始終提供卓越的服務，從而為您的商家以及您的營運和銷售團隊提供一流的服務。
物流
虹堡的終端儲存、配置和調度設施受到安全控制，以滿足 PCI 法規。每件產品在運送到商家之前均經過單獨定制，並全程跟踪直至收貨。
維修
虹堡台灣維修中心位於新店。我們的維護套餐旨在為您提供產品更換，確保您的商家業務中斷最小化，並且無需更換庫存而產生額外費用。還提供標準保固維修。
技術支援
虹堡技術服務團隊將確保任何專案、新軟體的推出或升級程序都以專業的方式交付，並按照商定的時間表和可交付成果進行交付。
Terminal-as-a-Service (TaaS)
Full lifecycle management with flexible commercial models that convert CAPEX to OPEX for predictable operations.
Refurbish & Recycle (4R)
Sustainable end-of-life management ensuring compliant disposal, environmental responsibility and value recovery.
Key Figures
Our operational scale demonstrates the reliability and capacity of CastlesTech services.
24/7
EMEA service coverage
270K+
UK–European call centre
22
Global coverage
280K+
Per year
74K+
Per year
44K+
Per year
CaSERV: Service Orchestration
Omnichannel request intake combined with intelligent workflow execution and deep integrations — CRM, TMS, APIs, and portals — so you can manage your terminal estate with a single operational backbone.
- Omnichannel Intake
- Unified request management across all channels and touchpoints
- Workflow Execution
- Automated process orchestration for consistent service delivery
- System Integrations
- CRM, TMS, APIs, and portal connections for seamless operations
- Single Backbone
- Manage your entire terminal estate from one operational platform
What we do
Comprehensive terminal lifecycle services designed to keep your payment infrastructure running seamlessly.
Operations Management
- Complete terminal lifecycle oversight
- Real-time operational visibility
- Comprehensive governance controls
Scalability
- 22+ country presence
- Regional service centres
- Elastic capacity for growth
Commercial Flexibility
- Convert CAPEX to OPEX
- Predictable cost structures
- Flexible commercial terms
Ready to optimize your terminal operations?
Tell us your footprint and SLA targets — we’ll propose an operating model.