How we are transitioning to a safe production and working environment. Our response to COVID-19.
In this time of solidarity due to COVID-19, it is our top priority – as it’s always been – to provide a high-quality customer experience in an environment that is both the most effective and safe.
In the past couple of weeks, our team has worked tirelessly to provide an efficient transition to this new environment. Our employees and management have applied the best practices with the following focus:
- Ensure the safety of our employees: work from home with access to the high-speed Internet that enables remote productive work to support our customers as our global team is fully devoted to your satisfaction.
- Ensure the service to our customers, real skills matter: extensive use of industry- leading remote secure working tools.
- Ensure our customers’ business continuity: robust dual production strategy decision taken in the past with plants in both China and Taiwan. Our Taiwanese factories never stopped producing and have allowed us to serve our customers without any disruption.
- Apply the ongoing instructions given by the governments and health authorities.
- Continue to deliver on our innovation roadmap and leverage our deployment solutions, as the effective launch of Saturn 1000 F2, best in class Android payment solution.
Since 1993, Castles Technology has established itself as a top global manufacturer of next- generation card payment devices with a strong focus to help our customers transforming their business. This enduring focus guides us as we closely monitor, assess, and respond to this unprecedented situation.
Your usual contacts are at your disposal for any questions you may have; do not hesitate to contact them, we are there to help and support you.
These are challenging times. Working together, we will all emerge stronger than before.
But most importantly, stay safe!
