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Interview: Consumers in EMEA are very open to biometric solutions, says Jean-Philippe Niedergang, CCO of the Group and CEO for the EMEA and LATAM regions at Castles Technology.

In the ever-evolving landscape of financial technology, biometric payment solutions have emerged as a catalyst for innovation, redefining the way consumers interact with payment systems.

To delve deeper into this transformative trend and its implications, Invezz spoke to Jean-Philippe Niedergang, Chief Commercial Officer of the Group and CEO for the EMEA region at Castles Technology. In the chat, Mr. Niedergang shared insights into the current state and future trajectory of biometric payment adoption.

Interview with Jean-Philippe NIEDERGANG

Interview: Consumers in EMEA are very open to biometric solutions, says Jean-Philippe Niedergang of Castles Technology

Invezz: Can you elaborate on the current trends in biometric payment adoption among merchants, particularly in the EMEA region?

As biometrics is growing in popularity globally, the EMEA region is progressing to adopt biometric payment solutions to meet consumers’ needs.

Merchants are working towards integrating this innovative technology into their business processes through approaches such as fingerprint and retinal authentication as payment methods.

Consumers in the EMEA region are also very open to these advancements. For example, over 50% of UK residents believe that physical wallets will soon become irrelevant.

According to the Groupement des Cartes Bancaires (CB), in France, 52% of French people would prefer to use their fingerprint instead of their PIN code. There are many reasons why biometric technology is appealing to the fintech industry.

It provides a more convenient experience for consumers, simplifies payment and delivers more security by lowering the risk of financial data theft.

Is biometric tech safer?

Invezz: As the world’s 4th largest Android payment terminal provider, how does Castles Technology envision the evolution of payment terminal solutions to accommodate the rise of biometric payment methods?

As one of the first companies to develop Android-based POS payment terminals, Castles Technology has always been ahead of the game in the fintech industry.

As biometric technology evolves, so do its payment terminals by adapting its Android payment terminals to accept all types of payment and integrating biometric payment to guarantee additional security for consumers.

In the near future, Castles Technology strives to begin incorporating features such as facial recognition, fingerprints, eye scans and handprints as forms of payment solutions.

Invezz: What measures does Castles Technology implement to ensure the protection of consumers’ fingerprints and other biometric data when integrated into payment terminals?

Security and innovation are at the cornerstone of Castles Technology’s strategy, that’s why to ensure the protection of consumers biometric data, it has taken steps such as integrating cutting edge encryption technology into its terminals to safeguard against fraud.

It also holds a certification from the PCI Security Standards Council, which ensures the strongest protection for consumers’ data by requiring robust security measures for payment terminal devices.

Invezz: In light of the growing concerns about data security and privacy, how does Castles Technology address the challenge of safeguarding consumer data associated with biometric payment transactions?

One of Castles Technology’s top priorities is the protection of consumer data and privacy. That is why it has integrated strong technology to ensure the security of data, and is systematic about ensuring that the technology it uses is up-to-date. Additionally, it has never faced any security concerns with its Android terminal devices.

Invezz: How do you see the integration of biometric payment technology impacting the overall purchasing and payment experience for consumers?

The integration of biometric payment technology is only going to create a more fluid and efficient payment process for consumers and retailers. Developments like biometric cards will allow shoppers to use only one fingerprint or palm print to validate a transaction without a limit ( as long as it is pre-authorized), reduce wait times, and provide more security, as biometric data will be stored securely on chips, rather than information being sent to banking servers or merchants.

For retailers, biometrics technology will provide a strong safeguard against fraud attempts.

The contactless biometric payment card is currently the only biometric payment method on the market, but its evolution towards other formats such as the pattern of veins on a hand or facial recognition is expected to be the next step.

The biometric technology already used in smartphones and its level of acceptance shows that the consumer market is ready to engage in this new innovative era in the financial sector.

It is undeniable that biometric technology brings safer identification and an improvement in the customer experience to the payment sector.

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